Complaints
COMPLAINT HANDLING
At CoolCurl.nl we strive for the highest customer satisfaction. However, if you have a complaint about a product or service, we will be happy to help you and ensure that your complaint is handled in a fair and professional manner.
How do you file a complaint?
If you have a complaint, please contact our customer service as soon as possible. This can be done via:
- E-mail : info@coolcurl.nl
- Telephone : 0617000079(Monday to Friday from 10:00 to 18:00)
In order to serve you as best as possible, we request that you provide the following information when submitting your complaint:
- Your name and contact details
- Your order number
- A detailed description of the complaint
- If applicable, a photo of the product or situation that clarifies the complaint
Handling your complaint
Once we have received your complaint, we aim to provide a solution or response within three working days . We take every complaint seriously and will do our utmost to resolve it to your satisfaction.
What happens after your complaint?
Our customer service will investigate the complaint and inform you of the steps we will take to resolve the situation. This may include returning a defective product, providing a replacement product, or offering a refund.
Complaint not resolved to your satisfaction?
If you are not satisfied with the solution we provide, you can file the complaint with an external dispute committee. We will inform you further about this if necessary.
At CoolCurl.nl we value your feedback as it helps us to continuously improve our service. We thank you for your patience and trust in our products and services.
